Sometimes when trying to perform an Installation, Upgrade or Uninstall of Timbuktu Pro, customers may receive a -1712 error message.
This error is randomly seen when performing an Upgrade or Uninstall of your Timbuktu Pro application. If you have an installed version that is being upgraded or removed, you should be able to run Tb2RCInstall.exe from the installed product (located in the Program Files/Timbuktu Pro directory) and then run the uninstall or upgrade. This can happen if an install/upgrade/remove was canceled at the wrong time
Another option is to download the Windows Installer Clean Up Utility. This utility should clean up the Timbuktu Pro MSI installer footprints on your operating system. Once you run this utility it will provide you with a listing for all MSI installed products on your operating system. Simply highlight the Timbuktu Pro reference and select the remove button. Note: This is a third party utility that is not supported by Netopia. Customers may feel free to use this utility at their own discretion.
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
