Netopia's service will focus on set-up and configuration of the business' Netopia router(s) to enable one or more VPN connections. These services will be made available initially to business end-customers who have purchased one or more Netopia router products and require technical support to configure the router's VPN capability. Netopia will also make these services available to all of its channel partners who choose to either refer end-customers directly to Netopia or resell the service as part of a managed service offering.
To order, contact Netopia Customer Service at (510) 597-5400 ext.1 (6AM to 5:30PM PST Monday through Friday).
| SKU | Service Description | U.S. SRP |
|---|---|---|
| 1000VPNT 2 | Set up an incoming Telecommuter | |
| 1000VPNB | Set up for Branch Office VPN - Two Netopia Routers | |
| 1000VPNC 1 | Corporate Central Site - Netopia router and a third party router | |
| 1001VPNTC 2 | Set up for an additional Telecommuter | |
| 1001VPNBC | Set up for an additional Branch Office | 1 Netopia Technicians will only configure the Netopia router's side of the VPN. | 2 Contract only valid for R-Series, 4000 Series and -ENT Series routers. |
PLEASE NOTE: If your router has a non-routable WAN address Netopia will not be able to sell you a VPN Setup Service Contract. VPN services to or from routers with non-routable WAN addresses are not supported by Netopia Technical Support. These addresses would be represented in the following ranges:
- 10.x.x.x
- 172.16.x.x-172.31.x.x
- 192.168.x.x
VPN Set-up Service Descriptions
1000VPNT - This service will configure a business' Netopia router to enable an incoming VPN connection from a telecommuter
Service Description
Netopia's Technical Support team will configure a Netopia router for an incoming PPTP connection from a Windows 98, NT, or Windows 2000 client. This includes setting up the VPN profile in the router and assisting with installation and configuration of the VPN Dial-up adapter in the Windows client. Technical Support will make sure the customer has TCP/IP connectivity to the network through the PPTP tunnel. Details of this service are outlined in a Netopia technote found at:
Requirements and Limitations
Customer must have a working Internet connection and Dial-up networking properly installed on the PC. Service extends to IP connectivity from client to network. Configuration may not be able to be performed if the router has a WAN IP address in the non-routable NIC (National Internet Commission) address space of 10.x.x.x, 172.16.x.x-172.31.x.x, or 192.168.x.x. Other Windows configurations that may be necessary for full Network Neighborhood browsing such as WINS, LMHOSTS, and NT Server issues are not supported. The customer should reference Netopia Technotes on this subject at:1000VPNB - Configure two Netopia or Cayman routers for a branch-to-branch VPN connection
Service Description
Netopia's Technical Support team will configure two Netopia or Cayman routers for a LAN-to-LAN PPTP or IPSec connection. This includes setting the appropriate profiles in both routers and setting up IP networking correctly so that TCP/IP routing can take place through the selected type of VPN. Technical Support will make sure the customer has TCP/IP connectivity from one LAN to the other through the VPN connection. Details of this service are outlined in Netopia technotes found at:* Please Note: PPTP tunnels are not supported on the Cayman routers.
Requirements and Limitations
Customer must have two Netopia or Cayman routers with properly configured Internet connections. Service may not be able to be performed if either router has a WAN IP address in the non-routable NIC (National Internet Commission) address space of 10.x.x.x, 172.16.x.x-172.31.x.x, or 192.168.x.x. Service extends to TCP/IP connectivity from network to network. Other Windows configurations that may be necessary for full Network Neighborhood browsing such as WINS, LMHOSTS, and NT Server issues are not supported. The customer should reference Netopia Technotes on this subject at:
1000VPNC - Configure a Netopia router for a VPN connection to a corporate central site
Service Description
Netopia's Technical Support team will configure a Netopia router to connect via PPTP, ATMP, or IPSec to a tested VPN device* at a corporate site. This includes configuring the appropriate profile for VPN in the router and setting up IP networking correctly so that TCP/IP routing can take place through the selected type of VPN. Details of this service are outlined in the Netopia technotes which can be found at:Current Supported Devices are:
Requirements and Limitations
Customer must have a Netopia router with a properly configured Internet connection. Service may not be able to be performed if either router has a WAN IP address in the non-routable NIC (National Internet Commission) address space of 10.x.x.x, 172.16.x.x-172.31.x.x, or 192.168.x.x. Service extends to IP connectivity from the Netopia's LAN to the corporate LAN. Other Windows configurations that may be necessary for full Network Neighborhood Browsing such as WINS, LMHOSTS, and NT Server issues are not supported. The customer should reference Netopia Technotes on this subject at:*Configuration for selected VPN is performed on the Netopia router only. Configuration and troubleshooting of third-party products such as Watchguard, SonicWall, Cisco, Lucent, and others are not supported.