3000 Series Support Contracts
New 3000 series routers are self-install units only. Free online support is available at Netopia Support Options, which includes Technotes and Quick Guides for your individual product.
Free e:mail support is also available from this same area.
From the above link, choose your product series and then select your specific model. Support options will be shown here.
If additional support is needed, we have the support contracts listed here for purchase for troubleshooting via telephone.
| Description | Price |
|---|---|
| One-day contract 1 | $29 |
| One-month contract | |
| One-year contract | $149 |
| 1 One-day service contracts will be refunded if the router is found defective within the one-year warranty period. | |
| Description | Price | |
|---|---|---|
| Walkthrough for Basic Router Configuration 2 |
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| Configure new Internet Connection | $199 | |
| Re-configure an existing Internet Connection |
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| Router Lab Testing 3 |
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| 2 Does not include Filter Sets, VPN Configurations or Internet connections. | ||
| 3 If router is defective and still in warranty, then the router testing fee will be refunded. | ||
| Click Here for VPN setup service contract details. | ||
Netopia Business Class Router Support Contracts
The Netopia Business Class routers are the Netopia R-series, 4500 series and 4700 series IADs, and 3546-002 (SBC supplied only), Cayman Legacy Series 3220-H and 2E-H routers.After CustomerCare Guaranteed! has expired Netopia offers several options to provide you with the support you need, when you need it. To order any service contract, please call Netopia Customer Service representatives at (510) 597-5400, ext. 1 between 9AM and 5:30PM EST/PST Monday through Friday. Be sure to have your equipment serial and model number ready.
One day:
If you need help troubleshooting a particular problem and just need help on a single day, our one-day option may be best for you. Includes unlimited toll-free telephone support during business hours over a 24-hour period. $29.*
* If it is determined that the warranty issue is due to Netopia Equipment and not configuration problems the $29 fee will be refunded.
30-day:
If you need help over several days our 30-day option may be best for you. Includes unlimited toll-free telephone support during business hours over a 30-day period. $69.
One Year:
If you want to be sure the Netopia technical support team is available to you throughout the year, this may be the best option for you. It offers the best value as it includes unlimited toll-free telephone support during business hours over a 365-day period. $149.
Out of Warranty Repair Policy:
Netopia includes a one year warranty on Internet Equipment. (Click here for warranty information). Should your equipment fail after the warranty has expired, you can consider purchasing replacement equipment at a special price. Call Customer Service for further information and pricing for the equipment you need at (510) 597-5400, ext. 1.
Replacement Unit Policy (RMA):
Should your Netopia equipment fail during the original or extended warranty period, Netopia will replace the equipment with a repaired or new unit. One day of technical support is included within 15 days of the delivery of the RMA unit. Your existing service contract and/or warranty transfers to the RMA unit.
Netopia TimbukTu Support Contracts
Netopia offers several options to provide you with the support you need, when you need it. To order any service contract, please call Netopia Customer Service representatives at (510) 597-5400, ext. 2 between 6AM and 5:30PM PST Monday through Friday. Be sure to have your TimbukTu serial number ready.
One day:
If you need help troubleshooting a particular problem and just need help on a single day, our one-day option may be
best for you. Includes unlimited toll-free telephone support during business hours over a 24-hour period. $29.
* If it is determined that the warranty issue is due to Netopia software and not configuration problems the $29 fee will be refunded.
One Year:
If you want to be sure the Netopia technical support team is available to you throughout the year, this may be the b
est option for you. It offers the best value as it includes unlimited toll-free telephone support during business hours over a 365-
day period. $49.