The purpose of this Netopia Quick Guide is to assist you in the initial configuration of your Netopia ISDN router for internet access. Although you probably received a "Smart Start" CD with your router, Netopia Tech Support recommends that you follow the directions in this quick guide for the configuration of this device. This quick guide assumes that you have a standard ISDN circuit installed by your telco, and that you wish to have internet access via an Internet Service Provider (I S P) over this ISDN circuit. The ISP can be either a separate entity from the phone company or may be the telco themselves.

PLEASE NOTE: This quick guide is applicable ONLY to the configuration of the Netopia R-3100 ISDN Router, and is applicable only to North American installations.

PLEASE NOTE: This technote is written from the standpoint that your service provider has not preconfigured this router for you. Even if they have, this document would still be applicable if it were necessary to factory default the router for some reason and reconfigure it.

PLEASE NOTE: Netopia is constantly making substantive improvements to the firmware in all of our hardware products. These changes can be implemented to address the need for enhanced features or to fix bugs that have arisen since release. While your router may be working quite well with an earlier version firmware loaded, we strongly urge you to update it. By ensuring that your router has a current version of the firmware will not only facilitate trouble shooting with our technical support representatives, but will also make understanding and utilizing these technotes and quickguides much easier and more productive.

Related documents: ISDN Cause Codes

Firmware References:

• v4.8.2   (and up) - R3100 Series ISDN

Preparation

1. Confirm all the cables are connected appropriately.

   

2. Confirm the mini-DIN8 connector from the power adapter to the power port is connected.
3. Confirm that you have attached the supplied phone cable with the RJ-11 phone plug on each end, one end to the telco installed wall jack and the other end into the Netopia's Telco 1 port on the back panel next to the power port.
4. Verify that your physical layer connection to the router's 8-port 10 BaseT ethernet hub is secure.
   1. Connect one end of the supplied CAT-5 ethernet cable to the 10 BaseT ethernet adapter that you have configured for the workstation you are using to configure the router.
   2. Connect the other end of the cable directly to one of the upper ports on the router's 8-port hub.
      NOTE: Port #1 on the lower row of ports is an uplink port to be connected to an external hub. This port has an uplink switch directly next to it.
   3. A successful connection will be indicated by a green Link/Receive light on one of the 8 indicator lights on the right-hand side of the router's front panel.
5. Make sure that you have the correct SPID numbers from the Telco.
6. Make sure you have complete information from the ISP:
   1. The Number-To-Dial for the ISP
   2. User Name and Password Authentication type (PAP or CHAP)
   3. User Name and Password (Case Sensitive!)
   4. Primary and Secondary Domain Name Server (D N S) IP Addresses

Before You Start

Telnet into the Netopia router's Main Menu at 192.168.1.1 (if using the default IP setting). If your network has a different IP addressing scheme, modify this accordingly. Click Here! for instructions on using telnet and Hyperterminal (serial connection).

Login with the user name and password. The Superuser login is required to save changes. If you are unsure of this, contact your network administrator. A factory default router has no user name and password.

Don't forget to press the Enter key to save any entries. Hitting the back space, delete or tab without first hitting enter will undo any changes.

The Esc key will take you back towards the main menu screen.

Once you have completed your configuration, you should reboot the Netopia to save and apply your changes.

The Netopia Main Menu Interface

Configuration

1. From the Main Menu, [Enter] Easy Setup...
2. [Enter] Circuit Type... By default, the setting will read ISDN, Switched. This is the correct value for this type of account.
3. [Enter] Switch Type... Select National ISDN-1 (NI-1) from the drop-down menu and hit [enter].
4. Type in the Directory Number 1: provided by the telco and hit [enter]. This is a 10-digit number including the Area Code. Do not insert punctuation.
   Note: The Directory numbers are identical to the SPID numbers, except that the SPID's will sometimes have 0101 as a suffix.
   For example:
   

   Directory Number: 5108645516

   SPID Number: 51086455160101

   Note: At this point a dialog box will probably pop up indicating that the router is attempting to detect the SPIDS. Hit the return key and the router will detect the SPIDS while you continue with the configuration.
   Once the SPIDS have been successfully detected, Pass will be displayed to the right of the SPID number.
   You will also see a Solid Green Ready Light on the front panel of the router when the SPIDs have detected.
5. Repeat for Directory Number 2:
6. Leave PBX Prefix: blank at this time.
7. Leave Data Link Encapsulation set to PPP. The ISDN Easy Setup screen should now look similar to Figure 1.
   
   
   Figure 1
   
   
8. Arrow down to Next Screen and [enter].
9. On the Connection Profile 1: screen, put in the Number to Dial: that was provided by the I S P, again with no punctuation. The area code may or may not be necessary; this varies in different regions.
   Note: If your phone system is on a PBX or Centrex system, it may be necessary to put a 9 in front of the number-to-dial.
10. Use the [tab] key to toggle Address Translation Enabled: to Yes.
11. IP Addressing should (most likely) be Unnumbered. If the ISP instructs otherwise, hitting [enter] lets you select between the values. [Enter] again on the selection to save.
12. Remote IP Address: is 127.0.0.2.
13. Remote IP Mask: is 255.255.255.255.
14. PPP Authentication will probably be PAP, but may be CHAP. The ISP will advise.
15. Type in the User Name: and Password: supplied by the ISP. Don't forget, these are case sensitive.
16. The Connection Profile 1: screen should now look similar to Figure 2.
    
    
    Figure 2
    
    
    Figure 3
    
    
17. Arrow down to Next Screen and [Enter].
18. This brings you to the IP Easy Setup screen. See Figure 3.
19. The factory default setting for the Ethernet IP Address: is 192.168.1.1 with a Class C Subnet Mask (255.255.255.0).
    If you have an existing network address scheme, change these values to conform to your settings. In our example above we have changed the Ethernet IP Address: on our network to 10.1.1.31.
20. Enter the Primary & Secondary Domain Name Server IP addresses specified by the ISP.
21. The Default IP Gateway: again should be 127.0.0.2.
22. By default, the Netopia acts as a D H C P Server. If you DO NOT have any other devices on your LAN acting as a DHCP server, then you can leave IP Address Serving: set to On. You can use the [tab] key to toggle IP Address Serving off to disable it.
23. Enter the appropriate addressing scheme here if applicable.
24. Go to Next Screen and Restart Device and [enter] on CONTINUE to restart.
    Once you have completed the configuration of the Netopia and you've established your internet connection, you can come back to this screen and put in the Write Access Name: and Write Access Password:
    PLEASE NOTE:Once you have entered a User Name: and a Password: in the Security Screen you will need to enter this information each time you access the Netopia configuration menus. If you forget or lose this information, it would be necessary to Factory Default the router, and this would make it necessary to completely reconfigure the router. For your "S-O-S" (Sake Of Sanity) we advise that you wait until you have completed the configuration of the Netopia and have successfully connected to the internet before putting in password protection. That way, if it is necessary to do further troubleshooting on your own or with the telco, ISP or Netopia tech support reps, it will speed up the process of getting you connected to the internet.
25. Once the router has rebooted and you have a solid Green Ready Light, you're ready to connect to the internet.
    NOTE: If the SPIDS fail to detect, you will notice a flashing green ready light on the RH side of the front panel of the Netopia. If the router reboots and displays a continuous solid Red Ready Light, then you have the incorrect SPID numbers entered into the ISDN Easy Setup screen. Go back and verify the settings, and if you have entered information provided by the telco, it will be necessary to contact them to correct this issue.

Establish the Connection

At this point you can probably launch a browser and connect to an internet site. If that's the case, then you may go back to the Security Screen and enter a unique User Name and Password. Don't forget, this is absolutely case sensitive.
If the browser timed out, theres' a few things to check, so leave the User Name and Password until later.

1. Telnet or console back into the router and go to WAN Configuration...---->WAN (Wide Area Network) Setup...---> ISDN (WAN Module 1) Setup... and verify the SPIDS Pass.
2. If they do not display Pass or they display Fail, you will probably need to contact the telco.
   Remember to check the status of the Ready Light on the front of the router.
3. If your internet connection failed, hit [esc] twice to WAN Configuration.
4. Arrow down to Establish WAN Connection. [enter]
5. [Enter] Easy Setup Profile
6. This brings up the Call Status screen. Here the Connection State will be displayed as it attempts to Aquire a Connection. If the Connection State displays Connected, then you should be able to connect to your ISP for internet access. If the Connection State displays Down there will be displayed various messages indicating why the connection was unsuccessful. These are called Cause Codes. Cause codes are telco industry standards that are outlined in our Tech Note NIR_044 ISDN Cause Codes.
   NOTE: The purpose of this Quick Guide is to outline the process of configuring the router for your internet access. If the connection fails, NIR_044 should be referenced for what may be the root cause of this failure.
7. If you get a message that states Data Protocols All Down, then there is a problem with IP Protocol routing. You may need to contact your ISP for resolution of this problem. This could also indicate a misconfiguration of the router. Re-check your settings as outlined in this Quick Guide, especially that you have Address Translation Enabled set to Yes.

Conclusion

Hopefully, at this time you have been able to establish your connection to the internet. If you are still experiencing problems and the ISDN line provider and the ISP has been unable to resolve the problem, Netopia Tech Support is available by phone with a valid service contract. We also offer free e:mail support on all currently supported Netopia hardware products.