Netopia: Timbuktu® Pro - Cost Control Through Remote Control

The Remote Control Savings Calculator highlights the potential benefits of Timbuktu Pro Enterprise's remote control technology when deployed as a Help Desk service. Included with Netopia's free Cost Control through Remote Control Whitepaper, this simplified calculation will provide an estimated cost savings based on historical results from thousands of satisfied Netopia customers that utilize Timbuktu Pro as an integral tool for their help desk.

Savings Calculator
Enter only whole numbers, and no non-numeric symbols.
Estimate the number of users you support
Total Supported End-Users:
Estimate the daily volume of support calls
Number of Calls to Help Desk per Day:
Estimate the average minutes per call needed to resolve a problem
Minutes per Call:
Percentage of calls resolved entirely over the telephone
Percent of Calls Closed by Phone:
When you must make a trip to the user's machine, estimate the total cost of that trip.
Cost of an On-Site Visit in Dollars:

Register for Evaluation	Potential First Year Savings:

Remote Control technology speeds the time to diagnose, troubleshoot, and resolve user problems. By providing virtual "over the shoulder" support, the help desk technician can take control of the users computer just as if they were at the users machine. This results in faster problem resolution, reduced on-site visits, and an increase in end user productivity.

The Remote Control Savings Calculator is merely an estimate of savings you may accrue over the course of one year. For a more detailed analysis which will identify exactly the savings that can result for you in your environment, you are encouraged to request our free Cost Control through Remote Control Analysis Kit through your Timbuktu Pro Representative at (800) 485-5741 or email your request to Ask Timbuktu.

Timbuktu® Pro Remote Control Savings Calculator