From its market-leading Timbuktu® remote control software for Macs and Windows-based PCs to the Netopia-hosted eCare online support center application, Netopia has robust, field-proven remote support solutions that help support and help desk organizations become more effective, while making end users and customers happier.

Timbuktu® Pro Remote Control Software

For almost twenty years, Timbuktu Pro has been the standard in remote computing for enterprise IT organizations. It is the leading solution for secure, full-featured, remote control software for Mac and Windows, and is based on Netopia's robust remote control technology.

eCare Interactive Online Support Center Application

eCare help desk software is a complete Web-based support center application that features trouble ticketing, tracking, and tools such as chat and desktop remote control that allow support personnel to provide "virtual hands-on" support.