Motorola Netopia Broadband Server is a service management platform that has been developed to the DSL Forum TR-069 specification. It allows service providers to expand broadband service revenues while reducing operational and support costs through automated service provisioning and comprehensive device management.

Motorola NBBS provides centralized service and device management for IP-based customer premises equipment (CPE) including broadband gateways, modems, VoIP phones, Webcams, and set-top boxes. It integrates seamlessly with existing OSS systems and CRM systems.

Automated Service Initiation

From straightforward Internet access to high-value triple-play services, provisioning with Motorola Broadband Server reduces costs and reduces or eliminates subscriber errors and frustration by automating initial service connections.

Inventory management is also simplified because Motorola NBBS allows the use of common, off-the-shelf hardware while delivering mass customization to subscribers.

Device Management

In addition to TR-069, Motorola NBBS also uses standard device interfaces such as command line interface (CLI) and HTTP-based Web interfaces for the ultimate in access to a range of devices for service provisioning, management, and subscriber support. This broad support for multiple interfaces allows Motorola Broadband Server to manage the widest variety of third-party IP-enabled devices – whether or not those devices comply with TR-069.

Using this approach, Motorola NBBS can perform the following functions:

• individual or en masse updates to device software and configurations
• configuration and management of advanced services such as VPNs, gaming, security, VoIP, and IPTV
• real-time CPE monitoring and troubleshooting
• customer self-service provisioning and troubleshooting
• automated business logic

Motorola NBBS offers features that set it apart from other service and device management platforms, such as:

• multi-vendor network support, providing seamless integration into providers’ existing OSS systems, including provisioning, billing, and customer support
• multi-vendor CPE support, allowing management of third-party devices
• powerful device management for simplified, reliable management of all configurable devices at the network edge
• sophisticated policy management for consistent policy implementation across different CPE
• field-proven scalable and secure architecture, scaling from a few to millions of devices using highly secure administration

Support from the Gateway to the Desktop

Motorola NBBS’s operational efficiencies and cost savings can be extended from the gateway to the subscriber’s desktop with eCare, Motorola’s Web-based on-demand remote support application. eCare allows technical support staff to reach out over the Web and resolve customers’ problems through a browser-based interface to the subscriber’s desktop, improving support center efficiencies and creating happy customers.

Together with Motorola NBBS, eCare complements existing customer support strategies and eliminates the ambiguity and frustration often experienced by help desks. Motorola NBBS enables support teams to see gateway configuration and status, while eCare enables knowledge and control of the desktop and connected devices. This unique level of visibility is only available from Motorola.

Motorola NBBS and eCare Deployment Options

Both Motorola NBBS and eCare are available as licensed software or hosted at Motorola's world-class hosting facilities. Motorola's Professional Services Organization (PSO) is available to help partners with customization and integration of both products.

Motorola Service Assurance

Motorola NBBS and eCare are compelling solutions that enable service providers to increase subscriber revenues through quick delivery of enhanced services, to reduce costs through operational efficiencies, and to reduce churn through increased customer satisfaction.TR-69 TR69